Changelog

Here’s what’s new in Lety this month. Watch the video to see it in about a minute.

New features

Share ideas and vote on what you want to see in Lety
A board where you suggest improvements, vote on other users’ ideas and see what’s coming next.
📍 Sidebar › Feedback
Available to everyone.

Choose which plans each subaccount sees
Pick which of your plans each subaccount can see when it wants to upgrade. That way you only show the options that make sense for that client.
📍 Agency › Subaccounts › subaccount menu › Manage visible plans
Available to agencies.

Charge a subaccount you created without a plan
Generate a payment link for a subaccount that doesn’t have a plan yet. Pick the plan and share the link. The link stays visible in the subaccounts list until it’s paid or expires.
📍 Agency › Subaccounts › subaccount without a plan › Generate payment link
Available to agencies.

Improvements

A new support chat
It answers right away, in the language you use on the platform, and lets you know when someone from the team takes over the conversation. It also opens faster.
📍 Support button, bottom right

Clearer messages
Lety tells you what happened and what to do:
• If a plan couldn’t be turned on or off, it tells you why.
• If a subaccount has no plans to choose from, it tells you why and how to fix it.
• If a subaccount has no subscription, there’s now a direct path to plans from Wallet and billing.
• If Instagram won’t let you reply to a message in the Inbox, you see why and when it will retry.
• If the Feedback board doesn’t load, it tells you what to do.

Fixes
• A subaccount no longer runs out of plans to choose from when you turn off or delete one of your plans.
• The plans list updates right after you change a plan.
• Dropdown menus no longer go off screen: if they don’t fit, they open upward.
• The menu on the last row of Comment Triggers now opens.
• The support button no longer covers the Inbox on mobile.
• The Feedback board fits small screens, with a single scrollbar.
• An Instagram message that couldn’t be retried no longer shows as sent.

Have an idea for Lety? Share it in Feedback and vote for the ones you want first. 💡

Para la versión completa (white label propio de Lety), agrega antes de “Share ideas”:

Follow-ups: revive chats that went quiet
Your agent writes again on its own to people who stopped replying. You choose the channel (WhatsApp, Instagram or Messenger), how long to wait between messages and which funnel stage it applies to. In Contacts you see who got it, who was stopped and why.
📍 Agents › your agent › Automations › Templates › Follow-up & reactivation
Available to agencies with Follow-ups turned on.

Y en Improvements, después del chat de soporte:

The Brief copilot sets up your follow-ups too
Ask the copilot to revive inactive chats and it gets the follow-up ready on WhatsApp, Instagram or Messenger.
📍 Agents › Brief › copilot button
Available to agencies with the Brief copilot and Follow-ups turned on.

Coming soon, your agent will be able to work on its own with 5 automations, in Agents › Automations:

• Follow-up & re-engagement: re-engage abandoned chats at the funnel stages you choose.

• Appointment reminders: confirm and remind every appointment via WhatsApp or email, with alerts at the time you set.

• Reviews & reputation: ask for Google reviews, get alerted about negative ones, and have replies handled for you.

• File sending: attach files and tell Lety when to send each one.

• Assign to a person: when the agent hands off the chat, choose who receives it and notify the contact.

We'll let you know when they're available.

No more refreshing the page to see the latest. When something changes in your account, like a new message, an updated balance, or a newly created subaccount, the platform shows it instantly.