How to publish or unpublish your agent

Publishing turns your agent on: it starts answering the customers who write to it on its connected channels. You can unpublish it at any time to pause it, without disconnecting anything.

Step 1: Open your agent's test view

In the left menu, open Agents and select your agent. At the top right, click Test Agent. You’ll see, in the right panel, the agent's status: Unpublished if it isn't answering yet through the connected channel.

Step 2: Publish it

Click Publish. The status changes to Live and Receiving messages. From now on, your agent answers on every channel you connected.

Step 3: Unpublish it when you need to pause it

Click Unpublish in the same panel. It happens right away, without a confirmation step: you'll see Agent unpublished. and the status changes to Unpublished. Your agent stops answering on its channels, but its channels stay connected, so you don't have to connect WhatsApp again when you publish it.

Step 4: Check the status of all your agents

In Your Agents, the Status column shows Published or Unpublished for each agent. If you want to publish or unpublish without opening the agent, click the menu (⋯) on its row and choose Publish / Unpublish.

Done

Your agent is live and answering customers. Keep an eye on its conversations in the Inbox, and unpublish it whenever you need to pause it.