How to manage your Lety subscription and payment method

Your agency pays Lety a monthly subscription. You manage it from Wallet and billing: see your plan and next invoice, move to a higher plan, change your card or cancel.

Step 1: Check your plan

In the left navigation panel, under Account, open Wallet and billing and scroll down. You see:

• Your plan: its name, its monthly price and how many subaccounts you use out of the ones it includes.

• Update payment method: the card you pay with.

• Billing: the date and amount of your Next invoice, and links to your Billing history and Transactions.

Step 2: Upgrade to a higher plan

Click Manage plan. You see Lety's plans with what each one includes, and your plan marked Current. Choose a higher plan and click Update plan.

You can only move to a higher plan. Lower plans appear grayed out.

Step 3: Change your card

Under Update payment method, click your card. Lety opens a secure Stripe page where you add the new card. Nothing is charged, and the new card is used from your next payment.

Step 4: Cancel your subscription

1. Click Manage plan › Cancel plan.

2. In Why do you want to cancel?, choose your reason and click See my option.

3. Depending on your reason, Lety may offer you something before you go, like a discount for a few months, extra days with a 1:1 session or a call with the team. Click Accept offer to keep your plan with that benefit, or I'd rather cancel.

4. Confirm with Schedule cancellation.

Your subscription stays active until the end of the period you already paid, and you keep full access until then. The cancellation date appears in your plan once it has been scheduled.

Technical reference

• Card details: Lety never sees your card. Stripe stores it.

• Who can manage it: the agency's account. Your clients manage their own plans in their accounts.

Common problems

Done

You know where your plan, your card and your invoices are, and how to change or cancel your subscription.